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Delivery & Return Policy

Delivery Policy

At Elvo Prospect, we are committed to delivering your orders quickly, safely, and reliably.

Order Processing

  • Orders are processed within 1–2 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Standard delivery takes 4–8 business days.

  • Delivery times may vary depending on your location, weather conditions, or unforeseen courier delays.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email (where available) so you can monitor your shipment.

Delivery Information

Please ensure your shipping address and contact information are accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Return Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 15 days of receiving your order.

Return Eligibility

To be eligible for a return:

  • The item must be unused, unopened, and in its original condition.

  • The product must be returned in its original packaging.

  • Proof of purchase or your order number is required.

Non-Returnable Items

For health, hygiene, and safety reasons, we cannot accept returns on:

  • Opened or used food products

  • Fresh or perishable items

  • Opened beverages

  • Personal care items that have been opened or used

  • Gift cards

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the product so we can resolve the issue promptly.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.

  • For all other eligible returns, the customer is responsible for the return shipping costs.

Need Assistance?

If you have any questions about your order, delivery, or returns, please contact our customer support team. We're always happy to help and ensure you have a smooth shopping experience.

We deliver your household essentials and daily pantry staples in precise, pre-booked one-hour windows. No substitutions, no missed slots.

The Elvoprospect Guarantee

Three rules we never break

Precise 1-Hour Windows

Zero Substitutions

Freshness Guarantee

If you order extra-soft tissues or a specific beverage, that is exactly what arrives. No random swaps.

If any packaged food, beverage, or household essential does not meet your standards, we refund it instantly.

Select a delivery time slot that fits your busy schedule perfectly. We arrive within that exact hour, guaranteed.

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Our Territory

Serving your neighborhood

We currently deliver to select suburban zip codes, ensuring our fleet maintains perfect on-time reliability. Enter your location at checkout to view active daily slot availability.

Simple Returns

How our instant refund works

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Report the issue

Instant approval

Automatic credit

Log into your account, open your order history, and select the item that did not meet your expectations.

Our zero-hassle guarantee means we approve your refund immediately without requiring any return shipping or complex forms.

The approved refund is credited back to your original payment method automatically within normal business hours.